Euphoriacollection.ca is pleased to offer a return/exchange for merchandise purchased online at Euphoriacollection.ca only.

For a full return and/or exchange, you must return the item back in its original condition and in its original packaging (unworn, hygiene tag must be unbroken). Items must be returned or exchanged within 14 days of the date that the customer received the product(s). PLEASE NOTE: If the purchase was purchased with a discount code, IT IS EXCHANGE ONLY, NO REFUND. Items must be returned with a copy of the original sales receipt along with a note stating the reason for a return/exchange. Euphoria is please to offer a hygiene tag system with all applicable hair pieces. The hygiene tag is placed on items to ensure items have not been worn, or tampered with. Once the hygiene tag is removed, broken, or tampered with, the item is considered worn and will be a final sale. 

PLEASE NOTE

  • SALE ITEMS ARE FINAL SALE 
  • Items purchased with a promo code, gift card or coupon will only allow exchanges, no returns
  • All Hair Pieces with REMOVED, DAMAGED, OR TAMPERED WITH hygiene tags are FINAL SALE. No Exceptions.

We reserve the right to refuse a return if the item/merchandise in question does not meet our standards. No price adjustments or price matching. All sales are final on markdowns. We do not offer returns for discounted items, sale items, phone orders, and special orders.

Items purchased at other retail locations or promotional events are not eligible for return and/or exchange

Exchange/Returns with Items Purchased from Retail Locations (Outside of Euphoriacollection.ca)

ALL purchases made at Euphoria Hair & Accessoires Lounge are FINAL SALE. No Exceptions. All purchases made at locations, pop up shops, and events are final sale.

Special Policy for Hair Extensions

Please note that the hair extensions are not returnable opened out of the package or where the hygiene tag is removed. because hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and thus, we do not allow opened items to be returned for the safety of all of our customers. 

Exchange Shipping Fees 

You are responsible for all exchange shipping costs.  We recommend that you send the package back to us with traceable carrier and insure the full amount of the merchandise you are sending back to us. In the event that you choose to forgo secured tracking, Euphoria will not be held responsible for lost returns.

Requesting Return/Exchange

Please email info@euphoriacollection.ca to contact our customer service team and begin a return/exchange. 

Customer Service available Monday - Friday's 8:00 AM - 5:00 PM MDT. 

**INQUIRIES SHOULD BE ABOUT PURCHASES MADE ON EUPHORIACOLLECTION.CA ONLY -- **